Fees and Payments

1. How our fees work

1.1 No platform fee is added to the business at checkout. The business pays the specialist's agreed rate — the price shown is the price paid. SOARR earns its margin through a platform fee charged to the talent member, deducted from their payment, plus optional business subscription plans. Both are shown in the app before either party commits.

1.2 Current rates:

Plan	Fee added to the business	Talent platform fee
Standard	0%	30%
Member	0%	20%
Enterprise	0%	18%

1.3 Worked example on the Standard plan, at $85 per hour for 20 hours:

Specialist rate / agreed price	$1,700.00
Platform fee added at checkout (0%)	$0.00
Business pays	$1,700.00
Talent platform fee (30%)	−$510.00
Talent receives	$1,190.00

1.4 All amounts are in Australian dollars. GST applies to the work only where the specialist is registered for GST, and to our platform fee; a tax invoice is issued for every payment. Because our fee is on the talent side, a specialist's quoted rate already accounts for it, so it is not an additional marketplace charge to the business.

2. Subscriptions

2.1 Business subscription plans are billed monthly or yearly in advance and renew automatically until cancelled.

2.2 You may cancel at any time in Settings. Cancellation takes effect at the end of the current billing period, and you keep access until then. We do not pro-rate part periods except where the Australian Consumer Law requires it.

2.3 Where you subscribed through the App Store or Google Play, cancellations and refunds are managed by that store under its own terms.

2.4 We give at least 30 days' notice before any price increase, and you may cancel before it takes effect.

3. Payments to talent

3.1 Amounts are collected from the business, our platform fee is deducted, and the balance is remitted to the talent member under the payment terms shown at the time of engagement.

3.2 Talent members are independent contractors, responsible for their own tax. Where you provide an ABN we record it on your remittance. Where you do not, we may be required to withhold at the applicable rate.

3A. Consultations

3A.1 A consultation is a 45-minute video conference with specialists selected by you, at a flat fee of $220 including GST, charged when you book. It is not billed by the hour.

3A.2 The fee is refunded in full if SOARR cannot confirm your requested panel within two business days, or if you cancel more than 24 hours before the scheduled time. Cancellation inside 24 hours forfeits the fee.

4. Refunds and disputes

4.1 Nothing here limits your rights under the Australian Consumer Law.

4.2 If work is not delivered, or is not of acceptable quality, raise a dispute in the app within 14 days of the work being marked complete. We will review the engagement record and may hold, refund or release funds.

4.3 Where we are satisfied that work was not performed, the business is refunded in full.

5. Cancellations

5.1 An engagement cancelled more than 48 hours before the agreed start incurs no fee.

5.2 Cancelled inside 48 hours, the talent member is entitled to 50% of the first scheduled day, and our fees apply to that amount.